Two front doors. One platform behind them.
Simulate and Sandbox are where teams start. Everything below is what they add when they want the whole employee lifecycle on one system — one login, one report, and zero customer data.
Simulate the conversation.
Reps rehearse real calls with a live AI customer — voice or text, in their language — and end every run with a result and a coach.
See Simulate →Master the system.
Reps learn your software in a clickable replica built from screenshots — tasks in your words, one link, no production access.
See Sandbox →Add what you need. Leave what you don't.
Learn what you don't know yet.
Upload your material — manuals, policies, decks, scripts. We draft the content and the questions; you approve it once. From then on, every rep gets their own course, generated on the fly around exactly what they still need to learn.
- Approve once — a personal course for every rep, every time.
- A short diagnostic first; only the missing topics after.
- Ends in a quiz, an oral exam, or a simulation — your call.
- Micro: the five-minute version for one topic.
A knowledge check that talks — and doesn't let anyone off easy.
Far harder than a multiple-choice quiz: nothing to guess, nothing to tick. The AI examiner asks, listens, and probes deeper wherever the answer is thin — the rep has to actually explain it.
- Adaptive: the next question depends on the last answer.
- The coach gives hooks, not fish — it points to where the answer lives, so the rep finds it and remembers it.
- Use it to finish a course, gate a certification, or stand alone.
- Same engine as the roleplay, applied as a professional test.
Pick a number. Bend it.
Continuous improvement for active reps. Each cycle: a few diagnostic questions, a short course on what was missed, and three simulations built for that rep — aimed at the metric you chose.
- Weekly or monthly, per team.
- Runs from training data alone, or from call transcripts you choose to share.
- Manager approves the skills and the content; Loop assembles the sessions.
Before you train, find out what's actually going wrong.
AI avatars interview your reps, team leads and managers. You get a report of the real friction points and a question-and-answer view over it. Often the first thing we do with a new customer.
- Twenty-minute interviews, in the person's language.
- Themes, quotes and counts — not a wall of transcripts.
- Ask the report anything; it answers from the interviews.
Certified means they can actually do it.
How a customer organises all of the above: a per-role track of courses, exams, sandboxes and simulations in a clear order, with a certificate at the end.
- Onboarding tracks for new hires.
- Product certification for customers and partners.
- Software certification, one track per system.
An automated mystery shopper for your voice bots.
We hold synthetic customer accounts, call your deployed bots on a schedule, and report where they break policy, mislead, or fail the caller — before a real customer or a regulator finds it.
- Your bots, our fake customers. No customer data involved.
- Scenarios you define; a monthly report you can act on.
- In alpha with design partners.
Runz on zero customer data.
Every module above works without your recordings, your CRM, or your knowledge base. Transcripts in Loop are opt-in, and only the ones you choose to share. Confidential data stays where it belongs: with you.
Thirty minutes. We map your use case onto the pieces above while you watch.
Book a demoNo deck. We build while you watch.